top of page
Google reviews.png

Chester Solar Panel Case Study

Welcome To Domelec

By Dale Pritchard

When things didn't go to plan Case Study

Things don’t always go to plan, mistakes happen.  Afterall, we’re only human!  What really counts is what happens next!

I’ve been asked by several (wisely diligent) customers, to provide an example of when something hasn’t gone to plan, and what we did about it.  (I love this question – and recommend that anyone considering solar should ask it to any potential installer)

 

The team were completing a 9.6kW install on a beautiful modern property in Kelsall, Cheshire.  The roof was stripped in preparation for a GSE Integrated Roof system to be installed.  The integration trays were all installed, and the first panels were being fitted.

 

It was noticed that the array wasn’t central on the roof – and was offset by around 200mm.  It was a simple mistake, but it had to be put right to meet the clients’ requirements. We discussed the situation with our client, accepted our mistake and proceeded to strip off the roof system and re-install. 

452601722_977166637752233_2616747788689850012_n-2.jpg

Mistakes happen – We accept responsibility.

Sometimes they’re out of our control, for example due to suppliers or deliveries.  Either way, our client’s contract is with us and we’re responsible.  We inform our client if we need more time.  It’s worth pointing out that we have a zero tolerance of abuse to our staff too. 

 

We’re a learning organisation.

I know my staff – they’re all professional and hard working.  No-one comes to work intending to make a mistake.  If something doesn’t go to plan, we talk about it as a team and learn from it.  There is no blame culture.

 

We put things right.

Our learning culture ensures that our staff feel that they’re able to be honest if something hasn’t gone to plan.  No one is blamed, nothing is covered up .  We correct any mistakes without any cost to our client.

Troubleshooting Solar Installations:
A Case Study on Setbacks

Contact us

Reason For Enquiry
442489126_941382347997329_346927444045337625_n-2.jpg

Get In Touch For Your Free Consultation

Contact us today via our contact form, and one of our specialist advisors will be in touch shortly to assist you.

 

Whether you have questions about our services, need a personalised quote, or want more information on how DomElec can help with your project, our team is here to provide expert guidance.

 

Simply fill out the form with your details, and we’ll get back to you as soon as possible to discuss your requirements and how we can deliver the best solution for your needs.

Get in Touch for Expert Solar Panel Solutions

Our Reviews

Don't Take Our Word For It

DOMELEC CONTACT US STRIP.png

BOOK YOUR FREE SOLAR ENERGY ASSESSMENT HERE

Optimise your solar efficiency with a thorough energy assessment for peak performance.

432930787_889737729828458_5993823353590024454_n-2.jpg
Highly recommend Dale and the team. Super helpful and overall just a fantastic service!
Really pleased with standard of the work. Dale really knowledgeable and helpful too
Absolutely fantastic service from start to finish. Would highly recommend Domelec if you are looking for the installation of solar panels in Chester.
bottom of page