Chester Solar Panel Case Study
Welcome To Domelec
By Dale Pritchard
When things didn't go to plan Case Study
Things don’t always go to plan, mistakes happen. Afterall, we’re only human! What really counts is what happens next!
I’ve been asked by several (wisely diligent) customers, to provide an example of when something hasn’t gone to plan, and what we did about it. (I love this question – and recommend that anyone considering solar should ask it to any potential installer)
The team were completing a 9.6kW install on a beautiful modern property in Kelsall, Cheshire. The roof was stripped in preparation for a GSE Integrated Roof system to be installed. The integration trays were all installed, and the first panels were being fitted.
It was noticed that the array wasn’t central on the roof – and was offset by around 200mm. It was a simple mistake, but it had to be put right to meet the clients’ requirements. We discussed the situation with our client, accepted our mistake and proceeded to strip off the roof system and re-install.
Mistakes happen – We accept responsibility.
Sometimes they’re out of our control, for example due to suppliers or deliveries. Either way, our client’s contract is with us and we’re responsible. We inform our client if we need more time. It’s worth pointing out that we have a zero tolerance of abuse to our staff too.
We’re a learning organisation.
I know my staff – they’re all professional and hard working. No-one comes to work intending to make a mistake. If something doesn’t go to plan, we talk about it as a team and learn from it. There is no blame culture.
We put things right.
Our learning culture ensures that our staff feel that they’re able to be honest if something hasn’t gone to plan. No one is blamed, nothing is covered up . We correct any mistakes without any cost to our client.
Troubleshooting Solar Installations:
A Case Study on Setbacks
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Highly recommend Dale and the team. Super helpful and overall just a fantastic service!
Absolutely fantastic service from start to finish. Would highly recommend Domelec if you are looking for the installation of solar panels in Chester.